Automatic Teller Machine (ATM)
An automatic teller machine is located in the lobby of SMDC Medical Center. The ATM accepts US Bank, Discover, Express Teller, Visa, MasterCard, Instant Cash, Tyme, Plus System and Cirrus.
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Auxiliary and Volunteer Program
The Auxiliary was formed in 1970 by a group of philanthropic women to conduct fundraising events and support the hospital's mission. Financial support derived from the Gift Shop and special fundraising events provides scholarships to local high school graduates pursuing education in the health care field. The Auxiliary also makes annual major contributions to SMDC Medical Center departments for equipment and services through an application grant process.

Volunteers serve the hospital in many ways by extending service to patients. For more information about the Volunteer Program, Auxiliary or services they provide, please call the Volunteer Office at ext.64596 from 8-11:30 a.m. Monday through Friday.
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Chaplaincy
Chaplaincy care is available to you and your family during your hospitalization. For spiritual, religious, cultural or ethnic support or special needs, please notify your nurse. Our multi-faith Spiritual Center is located in the main lobby. The center is designed to honor all religious and spiritual beliefs. It is available for religious ceremonies, worship services, prayer, private meditation and more. If you wish to make arrangements for a special use or service, please ask your nurse to contact the chaplaincy staff.
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Flowers
Flowers may be purchased in the Gift Shop on the lobby level during business hours. Flowers are not permitted in the Burn Unit or the Behavioral Health/Mental Health Units.
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Food
LakeWinds Café is located on the lobby level and is wheelchair accessible. Beverages and snacks are always available, and meals are offered at these times:
Breakfast: 6-9 a.m.
Lunch: 11 a.m. to 1:15 p.m.
Dinner: 5-6:30 p.m.
Night Service: 8 p.m. to 2 a.m. Monday through Friday
There is no food service from 2-6 a.m.

The coffee cart, located inside the LakeWinds Café, is open from 6:30 a.m. to 3:30 p.m. Monday - Friday. It offers coffee drinks, hot and cold teas, fruit smoothies, sandwiches, bagels, desserts and snack.
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Gift Shop
The Gift Shop, located on the lobby level, has a nice selection of unique gifts, greeting cards, flowers and toiletries. Personal care items and postage stamps are also available. If you are unable to shop, a personal shopper is available by calling ext. 65943. Hours are 9 a.m. to 4 p.m. Monday through Friday. It is closed holidays.
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Information Desk
The information desk is located on the lobby level near the main entrance and is open 7 a.m. to 4 p.m. Monday through Friday.
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Lodging
For more information about local hotel lodging please ask your social worker.
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Lost and Found
If you lose an article in a patient care area or within the Medical Center, you may contact Security at extension 62727. If a security officer is not available, dial (0) and the operator will locate the officer on duty. Articles turned in to the Security Office are kept for 30 days.
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Mail
Your mail will be delivered to your bedside. After you are discharged, your mail will be forwarded to the address you provided upon admission.
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Newspapers and Reading Materials
If you would like to purchase a newspaper, call our Volunteer Office at extension 61596. You may also request additional reading materials from the Volunteer Office from 8 a.m. to 11:30 a.m. Monday through Friday.
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Notary Public
A notary public service is available Monday through Friday at no charge. Arrangements may be made for a notary public to witness a signature by contacting the nursing staff or the health unit coordinator.
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Parking
Visitors may park in the SMDC Medical Center parking ramp (entrance is on Second Street). Daily rates are charged.
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Patient Education
Patient Education materials are available through our On Demand Education system via your television set. Please turn to channel 81 for a list of available videos. To access a video, dial ext. 65804 on your telephone, and then enter the three digit number that corresponds with the video you wish to watch. You will be instructed to turn to a specific channel on your TV to watch the video.
Also available on channel 91 on your television is the C.A.R.E channel providing beneficial nature images and instrumental music to promote a healthy healing environment.
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Patient Meals
Food is an important part of your care and treatment. Our Registered Dietitians are part of your healthcare team. They will assess your nutritional needs and gladly answer any questions or consult with you regarding your diet. They can be reached at extension 61335.

Patient meal times are:
Breakfast:7-7:30 a.m.
Lunch: 11:15 a.m. to 12 noon
Dinner: 5-5:30 p.m.

Snacks are available between meals. Night food service is available Monday through Friday and a special menu is available in your room.
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Smoking
In the interest of the health and safety of patients, visitors and employees, smoking is not allowed throughout all SMDC buildings or entrances.
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Social Services
Social workers are available to assist you and your family with advocacy, support, information and referral, legal assistance and discharge planning during your hospitalization. A social worker is assigned to each unit of the hospital. If you wish to see a social worker, ask your nurse. If there is an after-hours emergency, the nurse can phone the social worker on call.
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Special Communication Needs: Hearing, Sight and Language
If you are deaf or hard of hearing, please let us know. SMDC Medical Center provides many services at no charge including sign language interpreters, oral interpreters, TTYs, telephone amplifiers, note-takers and written materials. These services are also provided to your family or others who may be deaf or hard of hearing while they are with you in the hospital. Ask us for help or contact Natalie Stanley, ASL Interpreter Program Supervisor, at (218) 786-4101 or (218) 786-4857 (TTY) from 8 a.m. to 4:30 p.m. Mondays through Fridays. After hours, or on weekends, call (218) 786-4000 to request help.

If you have visual impairments, arrangements can be made to obtain materials in Braille or have a volunteer read necessary information to you. Please notify the registration interviewer at the time of admission or talk with your nurse or social worker about your communication needs.

If you or a family member speaks a language other than English, we will make every attempt to locate an interpreter. You may request an interpreter through your nurse or social worker.
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Telephones
Telephones are available in patient rooms on most nursing units. Incoming calls that come to the switchboard can be transferred into your room. You have your own telephone number and your friends and relatives may call you directly at that number.

Local Calls: Dial (9), then wait for second dial tone and dial the number. There is no charge for local telephone calls.

Long distance: Dial (9) and then the long distance access code for the carrier of your choice. The long distance codes are located on your telephone.
Calls can be made collect or charged to your long distance credit card. Calls may not be charged to a third party or to your bill.

TDD: If you have a hearing impairment, arrangements can be made for a TDD telephone to be placed in your room. Your nurse or social worker will contact the switchboard operator to make arrangements.

Pay telephones: A pay telephone is located in the lobby.

Cell phones: Can only be used on the Lobby Level or outside of the building.

Useful Telephone Numbers
Gift Shop 65943
Information Desk 62803
LakeWinds Café 41606
Menu line 65949
After hours 41155
Patient Account Representative 61950
Volunteer Office 61596

Visitors
SMDC Medical Center welcomes visitors. Each unit has its own visiting guidelines. Please inquire at the nursing station. Please look for signs that direct you under special circumstances. If you have a cough, fever or other condition that may be contagious, please postpone your visit until you have completely recovered.